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Work History
Current part-time
DIGITAL ANALYTICS: the following are contracts fulfilled.
Eli Lilly through pacific data dimensions.
Sr technical writer
1.5 yr contract as senior writer doing QA materials.
Harvey Kaplan
Chief Technology Officer
Managed content and web development of a very large web site, including scheduling and hiring personnel. Including some site content writing. Project is a start-up. Also located appropriate servers and for-lease Server space. Plan for development included use of offshore developers (managing remote staff).
Tools: Visio, Project Manager, HTML, textpad.
Supervisor: Harvey Kaplan
Contact info: hkaplan@itecorp.com
Phone: 408-781-7811
LongBoard Inc.
Senior Technical writer
Worked on nine manuals (Installation, Administration, CPL developers guide, SSP users guide, OSS Interface guide, Troubleshooting guide, PSM Users guide) for a complicated telephony application on Unix including some API work (principally the development manuals). Changed manuals to FrameMaker from M.S. Word. Knowledge of CPL and setting up templates in FrameMaker 6.0, as well as all necessary filter packages. Also XML manuals (api)… and some Java.
- Tools used include MS Word, FrameMaker 6.0, Exceed, Unix, Exceed, Filtrix
- Longboard Inc., 3103 N First, San Jose CA
- Supervisor: Bill Cartmill
Intel Senior Information Engineer
Wrote and updated three manuals on Intel switches (460, 470 and 480 switches) as well as the online help (Web help). Job required knowledge of TCP/IP, networking, human factors, and superb FrameMaker skills. Manager: Chiung-Chien Yu 264-8512
Lead: Amy Haws 264-6182 laid off no longer there.
I2 technologies (Aspect Development)
Senior Technical writer
- Wrote three manuals on a Unix/Oracle/Sap/Web-based series of B2B supply chain programs. Produced online help from the manuals, compiled CHM files and created PDF files from Release Notes, Installation Manuals and Administration manuals. Some API writing. Release schedule was easily daily. (Contract, extended then laid off; along with several thousand others)
- Tools used include FrameMaker on NT, SnagIt.
- I2 Technologies (formerly Aspect Development) 3665 Charleston,
Mountain View, CA.
Kovair
Online Help designer
- Designed ultra simple online help system for Kovair on a B2B oracle-based product designed for the public. As such the system must be written at the simplest level. Product is also a partially wireless product and required some knowledge of WML. Some Java, also.
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Tools used include MSWord 2000/xml/javascript/Dreamweaver
- Single Product Company.
- Kovair 2665 N 1, San Jose CA phone 408 546-2000.
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Reference: Jim Williams, former QA manager or Homayoon Hashimi
Proactive net Senior/Lead Technical writer
- This position was intended to lead to management. Updated and maintained a three-volume document set for a network analysis product based in Unix (Solaris). Produced PDF files for publication and Release Notes. Tools used include SnagIt, FrameMaker, Unix, and various bug reporting.
- Release schedule: theoretically about every 4 months.
- Proactivenet, 2150 Gold Street, Alviso, CA
US web/MARCH First
Senior technical writer
- Produced ongoing Proposals, etc. for engineers. Intended for end-users and customers of large high-end web sites. Created an online help system for new employees.
- Tools used include RoboHelp HTML, MS Word, Visio Pro, and Project Manager
- Release schedule: Daily
- US Web March first. Cupertino, CA
- Reference: Sundar Das 408 244-9870
- Barbara Mellen (former manager) 408 265-9823
Mentor Graphics
Senior writer
- Produce six API manuals on a compiler for Mentor Graphics Consulting.
Audience is highly technical (engineers) Work was not new but was a recreation of an existing manual for six different chip sets.
- Tools used include FrameMaker on Unix (Solaris 7).
- Release schedule: this was a one-time event.
Mentor Graphics (consulting division)
- Reference: Peter (head consultant)
Starlight Networks Senior writer
- Produced three manuals for a streaming video/conferencing product. Required some understanding of multicasting, streaming video, TCP/IP. Audience is technical. Used a Sun SPARCstation and NT.
- Tools used include FrameMaker on NT, SnagIt and others
- Release schedule: About every six months.
- Reference: Kitty Troll
Starlight Networks
TAB Products
Senior Writer
- Writer on a FoxPro-based product using FrameMaker 5.5.2 on both an NT machine and WIN98 machines. Product was a databased file management system and included some hardware
- Tools used include FrameMaker on NT and Win 98, SnagIt, Fox Pro.
- Release schedule: yearly.
- Reference: Clive Frederick, 650 852-2400 (manager).
- Tab Products
Instruction (15 years)
- I taught college for 12-15 years at a variety of California colleges, including Dominican college and Skyline College. I mostly taught computer applications.
- During that same period of time, I had a private
- consulting firm that specialized in training and database development, working principally with biotech companies [Chiron, Biorad, etc]. (about 10 years).
- Other writing jobs include a variety of startups from 1991-1997, also, included a daily and monthly computer column for a local paper.
- Wrote a variety of trade books for peachpit press and others.
- Wrote a variety of procedure manuals for the USPS, and supervised around 5,000 people.
- Wrote a manual for keying entries into a very complicated and first-of-it’s-kind database, and supervised around eight to twenty people, depending on the season for Richard Abel and Company in Portland, Oregon.
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